How to get clients feedback & How to deal with clients complaints as a Freelancer – 5 ways

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How to get clients feedback & How to deal with clients complaints as a Freelancer – 5 ways

This article will open your eyes to how to get clients feedback and how to deal with clients complaints as a Freelancer, especially when you know how to get client feedback and your clients are responsible enough to give feedbacks.

You might be used to feedbacks like;

“Ohh I love this”

“My team member loves your design” 

“This article is curated to cover our brand story, Wow.”

I can’t overstate the need for these positive words after we (freelancers) complete a project for our clients. 

Positive clients feedback is absolutely what any employee lives for. Asides payment and referral, it’s another important part of working with client’s. 

… is the story always around positive feedback? Haven’t you and I worked for a client that showers us with negative feedback? 

How was it? I feel your response and I don’t think I can describe it. 

The feeling becomes even worse when the clients suddenly loses their cool on a job you have spent hours or days to cook up. 

If we can’t do without the negatives in feedback, how do we deal with them? Isn’t that the reason you are on this page?

How to get client feedback

There are many ways to get clients feedback, and the best method for you to get clients feedback will depend on a variety of factors, such as your industry, budget, and target audience. Here are a few popular methods to consider:

Surveys: Surveys are a great way to collect quantitative data from a large number of clients. You can use online survey tools like SurveyMonkey or Google Forms to create and distribute surveys. Be sure to keep your surveys short and to the point, and ask questions that are clear and easy to understand.

Interviews: Interviews are a great way to get qualitative data from your clients. You can conduct interviews in person, over the phone, or via video conferencing. Be sure to prepare a list of questions in advance, and be open to hearing feedback that you may not have expected.

Focus groups: Focus groups are a great way to get feedback from a small group of clients. They can be particularly helpful for understanding your clients’ needs and motivations. Be sure to choose a moderator who is experienced in leading focus groups, and be sure to create a safe and comfortable environment for your clients to share their feedback.

Net Promoter Score (NPS): The NPS is a simple metric that can be used to measure your clients’ loyalty. To calculate your NPS, ask your clients how likely they are to recommend your business to a friend or colleague on a scale of 0 to 10. Clients who score 9 or 10 are considered promoters, those who score 7 or 8 are considered passives, and those who score 6 or lower are considered detractors. Your NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

Social media: Social media can be a great way to get feedback from your clients. You can use social media platforms like Twitter and Facebook to ask your clients questions, run polls, and host live Q&A sessions. Be sure to respond to all feedback, both positive and negative.

Email: Email is a great way to solicit feedback from your clients. You can send out email surveys, ask for feedback in your email signature, or simply ask your clients to reply to your email with their thoughts.

No matter which method you choose, be sure to thank your clients for their feedback and let them know how you will use it to improve your business.

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Here are some additional tips for getting clients feedback:

  1. Make it easy for your clients to give you feedback. Provide them with multiple channels for doing so, such as your website, social media, and email.
  2. Be clear about what you are asking for feedback on. This will help your clients give you more focused and helpful feedback.
  3. Be open to all clients feedback, even negative feedback. Negative feedback can be a valuable learning tool.
  4. Respond to all feedback, both positive and negative. This will show your clients that you value their input.
  5. Use the feedback you receive to make improvements to your business. This will show your clients that you are listening to them and that you are committed to providing them with the best possible experience.
  6. By following these tips, you can get valuable feedback from your clients that can help you improve your business and grow your client base.

Today we are going to go through how to deal with clients feedback as a freelancer, especially the negative feedbacks from clients. Let’s delve. 

But before we go into it. you might be interested in this article on How To Deal With Difficult Clients as a Freelancer – 5 Easy Ways

How to deal with clients complaints as a Freelancer – The 5 Ways

1. Appreciate the Feedback

When dealing with the problem of how to deal with clients complaints as a Freelancer, the first thing you must learn is appreciation. If you know how to get clients feedback, you should also know how to appreciate the feedback.

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The first thing you should do is to appreciate your client for their honest feedback no matter how intrusive your reaction is over that particular thought. 

In fact, it is better to read that feedback with an open mind, and keep your mind on the positives. Then comment with “Thank you so much and I really appreciate the feedback.”

If the clients feedback is that of a job well done, then you can proceed to asking your clients for referrals or your pay. 

On the other side of the coin, you should ask  your client how you can improve their work or help them figure out the reasons your submitted projects was like that. Perhaps, you can also ask for a little bit of time to.go over their project once again.  

2. Look Forward to Negative clients Feedback

One of the strategic ways of handling clients feedback is by looking forward to negative feedback. You can’t be at every client’s proficiency level with your skill, so, once in a while, you need to see those negative feedback coming. 

That nice job you think you are doing doesn’t necessarily equate to those clients, no matter how simple they want their result to be. 

Well, maybe understanding and communication might be of help to different client’s, even if they aren’t totally satisfied with your job. 

Anyways, you wouldn’t escape “I think I will pass, your result isn’t what I requested.”

3. Take the Blame

Client’s put the blame on freelancers when their work goes south. Somehow, they might even be at fault for not explaining their proposed return to freelancers properly. 

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Identify with your customer and show empathy. Show them you have listening ears and don’t try to defend yourself abruptly. Naturally the fault should be coming back to you. 

Similarly, don’t try to leave attacking comments for your clients. “If you had…” from a freelancer would leave the clients defending himself and things might become very bad  from there. 

4. How About Apologizing

Apologizing can be dispiriting to most employees out there, not to talk of freelancers, who are free to make decisions about their clients and jobs. See, you don’t have to agree with the clients complaints before you should apologize. 

A “Sorry that we couldn’t deliver as expected” on the first line of your message would buy you more time with that clients. You can follow up with an excuse either way. 

If you and your clients are on a call, don’t raise your voice and let them feel the compassion in your “I’m sorry.” 

5. Is there a Solution?

Let’s start from the basic part, which is pricing. If you fall into the trap of clients with lower budgets compared to your normal pricing, the first thing you need to do is to help them find a solution to pay you. 

The solution might be either you show them a portfolio of I’m worth the money, or agree on a common negotiation ground but that is still a solution. So, “that is overpriced” can easily be resolved. 

Now, what is the situation is, “I don’t like what I’m seeing” or ” this is not what you should do?” you can offer your client a solution a soon as possible. Give your client an excuse to allow you to provide the right solution to that problem.

Conclusion

Nevertheless, if you are working on a freelancing platform like skillhut, negative reviews might affect your approval ratings for jobs. So, once you have been able to provide a solution for your clients problems, ask them to change their initial review. 

Anyways, if you think you can’t provide a viable solution for a client’s needs, don’t even try to apply for their jobs at all. Yet, this does not guarantee a freelancer to not come across negative reviews once in a while. 

israel

Author Since: November 16, 2023

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